Frequently Asked Questions

A Ramsdens pawnbroking loan is a short-term loan secured against items of gold, silver, diamond jewellery or prestigious watches. The amount of the loan is dependent on the item(s) provided as security.

Whether you decide to take a pawnbroking loan out online or in store, our trained staff will value your item(s) and agree a loan amount with you that you feel comfortable repaying. We give you the cash or pay by bank transfer and keep your item(s) safe and secure until you repay your loan.

During the term of the loan you can make payments of any amount and at any time to suit you. By making these payments you will reduce the cost of your loan. Interest accrues on a daily basis and our primary loan term is six months. When you repay the loan you will receive your item(s) back.

Ramsdens also provide pawnbroking loans to small and medium-sized business owners.

• Secured against items of gold, silver, diamond jewellery or prestigious watches
• Get a pawnbroking loan online or in store

An APR (Annual Percentage Rate) is the cost of credit expressed as a yearly rate. A pawnbroking loan is not designed to be a long-term loan. A pawnbroking loan charges interest daily which means the cost of credit could work out to be cheaper than unauthorised bank fees. (Representative APR 154.08%)

In the event of you being unable to repay your pawnbroking loan, your item(s) will be sold in order to repay the amount outstanding. If the proceeds of the sale are greater than the amount due under the loan, including the costs incurred for selling the items, these monies will be repaid to you.

At Ramsdens you can borrow cash against your gold, silver, diamond jewellery and prestigious watches.

Some of the more common items we regularly lend against for our customers include:

• Prestigious watches brands including Rolex, Omega, Breitling, Cartier, Tag Heuer and many more
• Chains and necklets
• Bracelets and bangles
• Rings – any style, stone set or plain
• Diamond rings and jewellery
• Pendants
• Earrings
• Brooches
• Gold coins
• Gold investment bars and ingots
• Vintage gold or platinum cocktail watches
• Platinum or palladium rings and jewellery
• Silver jewellery

Please contact us if the item(s) you wish to borrow against don't feature in the list above, as we still may be able to offer you a loan against them.

At Ramsdens you can get a pawnbroking loan online or in store. To learn more about how you can get a pawnbroking loan online, visit our How it works page.

For more information or if you have any questions please contact us and we will be more than happy to help you.

We understand that things happen in life that has an impact on your finances. That is why pawnbroking exists to assist you with a short term loan in times of need.

We also appreciate though that this may have an impact on your ability to repay your loan with us, and we appreciate that your items which have been used to secure your loan, may be sentimental to you.

If at the end of the loan you need a little bit more time to repay and you believe that you can do this within the next six months, then contact us as we can help.

If you feel as though you cannot repay the loan within the next 6 months, then we may still be able to help by putting in place a tailored longer term repayment program for you.

Alternatively, the simplicity of pawnbroking, allows you to walk away and there are no debt consequences. No-one will chase you for the debt, we will simply sell your items to repay the loan. If the items sell for more than what is owed by you, you will be entitled to those monies back. It is important we have your up-to-date contact details so we can advise you of the sale proceeds. If the goods sell for less than you owe, we will write this amount off and you will not need to pay us anything.

To discuss any of the above we would first recommend calling in to the branch which holds your pledged jewellery. Please check opening times before visiting or phoning the branch where your item is held (click here to obtain branch details) and please bring your pawnbroking contract with you.

If you have moved, or have used the online facility to obtain a pawnbroking loan, please contact us by emailing customerservices@ramsdenspawnbrokers.co.uk.

You can telephone your local branch in advance of calling if you prefer (click here to obtain branch details) or alternatively call our Customer Services department on 01642 579975 (option 4).

We also understand that pawnbroking maybe just one of your debts and you must manage your financial situation in its entirety. It is best to prepare a budget of what you can afford taking into account your priority debts such as mortgage or rent, gas or electricity. If you need help with budgeting or prioritising your debts the following organisations can give you free, confidential and impartial money guidance and debt advice.

• MoneyHelper: For help managing your money in uncertain times. Visit www.moneyhelper.org.uk/en/money-troubles/way-forward
• Money Advice Service: Free, easy-to-use money tools, information and advice. You can phone 0800 138 7777 to speak to a money expert, or visit www.moneyadviceservice.org.uk
• Money Advice Scotland: If you live in Scotland, phone 0141 572 0237 or visit www.moneyadvicescotland.org.uk
• StepChange Debt Charity: Free debt advice throughout the UK phone 0800 138 1111 or visit the website www.stepchange.org
• Business Debtline: If you are self-employed or a small business owner, phone 0800 197 6026 or visit the website www.businessdebtline.org for debt advice and information.

In Store Loans

To get a loan in store you will need to provide a photocard driving licence (preferred) or utility bill (dated within three months) (please note for loans over £10,000, extra ID will be required – please contact your local store for full details).

Online Loans

To get a loan online you will need proof of identity, preferrably a photocard driving licence AND a utility bill (dated within three months). If you do not have a driving licence, then you will be required to provide any TWO of the following forms of ID.

• Driving Licence (Photocard or old style)
• National ID Card
• Passport
• Forces / Police ID Card
• HMRC Card
• Government Issued Bus Pass
• Council Letter / Tax Statement (dated within six months)
• Utility Bill / Invoice / Statement (dated within three months)
• DWP Letter (dated within six months)
• HMRC Letter (dated within six months)
• Bank / Post Office Account Statement (dated within three months)

Yes, you can pay your loan at any time up to a six-month period. You will only be charged up to the date you pay off your loan. You will be given a repayment table at the start of your loan so you will be able to see how much your loan will cost on any day throughout the loan period.

Yes. You may manage your online or in store loans only. Click here to sign in or create a new account.

You are still able to redeem your loan and get your jewellery back. You will simply need to call into your local Ramsdens store with ID, and they will arrange for the required documentation to be completed.

Yes. This may be done by paying a minimum of the interest that is due at the time you visit the store, plus an amount off the loan (minimum 10%). You will then be given a new contract for a further six-months.